Frequently asked questions
How soon can I use the service after becoming a member? How long does it take for it to be in place?
You can use the service immediately after joining up as a member. If you have joined over the internet, your membership will be processed the next working day, however after your payment has been successfully processed, you will be given a membership number. Simply call 1300 883 698 if you need a Doctor to visit and advise the operator that you have recently joined and give them your new membership number and you will be bulk billed for the Doctors house call.
Do I need my membership number on me to call a Doctor out?
You don’t have to have your membership number when you place a call for a home visit. All your details will be in the system under your phone number (home and mobile), so when you need to place a call, you will be asked for your phone number and it will show that you are all Friendly Society members and you will automatically be bulk billed.
We do send you a membership card with your name, membership number and expiry date on it, which can take up to 7 working days to be sent out, but it is not needed to have on hand to get a doctor out.
How long will I have to wait for a doctor to see me when I call?
From the time you place the call, the doctor can be there anywhere between then and the next 2-3 hours afterwards, although they can be there sooner or later depending on where the Doctor is, the number of patients that they need to see. Calls are prioritised on severity of the patients symptoms and are also seen geographically.
What happens if we have another child, can we add that child on to the membership as well?
Most certainly. All you would need to do is give our office a phone call on 1300 883 698 to let us know the child’s name, date of birth and Medicare number and we can just add them on to your membership.
Does the membership include just immediate family members? If they are moving out soon will they still be covered?
The membership can include anyone living in your residence that is a dependant, a child or a student under the age of 25 and anyone over the age of 75. The membership is restricted to the family members living within the residence, so if anyone were to move out permanently they would need to get their own membership.
How will I know when my membership will lapse?
A month before your membership is due to expire you will be sent a renewal letter advising you that your membership is due to expire.
If I move, will my membership be transferrable? What do I do if I change address?
If you move to another residence within Sydney or Brisbane, all you need to do is give our office a call on 1300 883 698 to let us know where you are moving to and we can update your details. It would be advisable to use our Suburb Locator to ensure that your new address is within our coverage area.
If we are at another residence like our parents for the night, or on holidays, would we still be covered by the membership?
Yes, if you are at another residence for the night or on holidays (at a destination within our coverage area), you would still be bulk billed for the home visit.